Terms & Conditions
The website www.dovediamonds.com.au ("Site") is owned by Green Leaf Diamonds Pty Ltd T/A Dove Diamonds (referred to as "we", "our" or "us" in the terms and conditions). Your use of this Site is governed by these terms and conditions of us. By accessing and using our Site you agree to be bound by these terms and conditions of use so please ensure that you read them carefully.
If you wish to purchase any of our goods or use any of our services on this Site, you will be required to agree to the terms and conditions of sale for those particulars goods or services.
We are allowed to change any of these terms and conditions or any policy of the Site at any time and such changes will be effective immediately upon posting the revisions on our Site. If you continue to use of the Site following the posting of changes this will mean you agree of such changes.
Our Products and Pricing
We inform that, sometimes a product may go out of stock before we are able to post a notification on the Site because of the large volume of orders received for that product. If this happens, we will contact you directly to discuss possible options.
Any information, including prices for our products or services, may be incorrectly displayed on our Site due to system or typographical errors. We will make every reasonable attempt to avoid these errors from occurring, however if they do happen we will not be required to honour the incorrect price. If a product's listed price is lower than its actual price, we will either contact you and inform you of the error or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices.
Please note that our prices are also subject to change without notice and we sincerely apologize for any inconvenience that this may cause you. Our prices for our products or service are non-negotiable
Comparison purchasing not allowed
We do not allow comparison purchasing (i.e., buying several items with the intent of keeping the one you like and returning the others). Please contact on our sales consultants who will assist you with your purchase and provide you with all the information you need.
Information and Photos on our Site
We will try to ensure the information on our Site is as accurate and complete as possible to help you make an informed decision when purchasing our products or services. Please note that some of the photos on our Site are often not to scale and may appear both larger or smaller than their actual size. We have done this in order to give you the opportunity to view our products in greater detail; and since every computer monitor is set differently, colour and size may vary slightly. Additionally, we may have altered or enhanced some photos to remove camera reflections or removing marks not related to our product (for example, defective camera lens or lighting).
On our Site, we provide sizes for our products based on our manufacturing specifications. We certainly will do everything to ensure that the product size is exact however there may be some very slight discrepancies on the finishing during manufacturing – this applies to products made either by machine, hand or casting.
In order to assist you with your diamond purchase we have sometimes noted the approximate sizes in millimetres for the diamond next to the official carat weight. This is a very approximate measure and may be slightly inaccurate because it is based on averages and not the actual diamond. The carat-weight and total-carat-weight noted is always a minimum carat weight.
Colour and clarity grades are also expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the product are at or above the noted quality. If as an average, the total quality is equal to or exceeds the noted grade.
All our diamonds over 0.50 carats in our Site have independent diamond graded certificates from world’s leading diamond graders, eg: Gemological Institute of America (GIA), International Gemological Institute (IGI). We do not issue our own diamond grading certificates, unlike some other providers. We only use world leading diamond graders because of their impeccable reputation as an independent laboratory. This will give you the peace of mind that the diamonds are the quality we have stated.
Third Party Information
We may provide links to other web pages and information of third parties on our Site. We simply do not have the resources to monitor or have any control over the contents of any third party information or links whether on or off our Site. We do not endorse any third party information or links and make no guarantees or warranties on whether the information or links are either correct or complete. Additionally we undertake no responsibility to review the content of any third party information or links and you agree to use these links and third party information at your own risk.
Our Site Content and use by You
Our Site and all content, including Dove Diamond logo, and all designs, text, graphics, layout, information, data, software, other files and the selection and arrangement of our Site is exclusively owned by Dove Diamonds and are protected by copyright, patent and trademark laws, and various other intellectual property rights. Please note that copyright in our ring designs belongs to us and you may not reproduce these designs, nor have a jeweller reproduce these designs for you.
You are given a personal and limited licence to access our site and view, reproduce and print the content for your informational, non-commercial and personal use only. You are not allowed to use our Site for any other purposes without our permission. Any use of our Site material other than as specifically authorised by us is strictly prohibited. Such unauthorised use may also violate applicable laws, including copyright and trademark laws and applicable regulations and statutes. Unless otherwise stated, nothing in these Terms and Conditions shall be construed as giving any license to our intellectual property rights.
If you ring need resizing, we offer a 30 day free ring resizing service from the day of delivery. Any ring purchased from us that requires resizing can be either brought back into store or sent via post, using the returns process detailed below in our Refunds and Returns Policy. Do not return rings in any other way because they probably won't be insured. We aim to complete all ring resize requests within 7 business days. Please note there are certain rings which cannot be resized, we will inform you of this when you make the order.
Goods and Services Tax (GST)
GST is charged at 10% and is included in the retail price of our products or services. If you order from overseas we will not charge GST and you will be responsible for paying it locally along with any other local taxes that may be applicable.
Any liability of Dove Diamonds in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at our election will be limited to:
in relation to goods, the repair or replacement of the goods or the supply of equivalent goods; and
in relation to services, the supplying of the services again or the payment of reasonable cost of having the services supplied again.
Exclusion and limitation of our liability
To the extent permitted by law:
all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, merchantability, fitness for purpose, accuracy or completeness of our Site or the content on or accessed through it; and
we will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this Site or the content on or accessed through it.
Please note that the Trade Practices Act 1974 (Cth) or any other national or State legislation (the Acts) may exclude, restrict or modifies any term and condition, warranty or other obligation in relation to your use of our Site and the purchase of our products or services. To the full extent permitted by law, where the benefit of any such term and condition, warranty or other obligation is given to you under the Acts, our sole liability for breach of any such condition, warranty or other obligation shall be limited to:
in relation to our products:
The replacement of the products or the supply of equivalent goods or payment of the reasonable cost of replacing the products or acquiring equivalent products; or
The repair of the products or payment of the cost of having the products repaired;
In relation to services
the supplying of the services again; or
the payment of reasonable cost of having the services supplied again as in each case we may elect.
No oral or written information or advice given by us (which includes any representative or employee does not create a warranty or increase the scope of the express warranties in our Terms and Conditions, and you may not rely on such information or advice. Although we have tried to ensure the content on this Site is current, accurate and complete, we do not guarantee that such content will be current, accurate or complete when you access it. We will try, within a reasonable time, to correct any error or inaccuracy which is brought to our attention.
The information provided on this Site is for a general guidance with your purchase or our products or services only and should not be used as a substitute for our professional advice. All our rings are made on demand for you. As a result, the pictures are indicative and not of the actual ring, however we will use all reasonable endeavour to make sure that the quality and finishing reflect what we have on our Site.
Changes to Terms and Conditions
Applicable Law and Jurisdiction
All purchases, and these terms and conditions, are subject to the laws of New South Wales, Australia and shall be dealt with by the Australian Courts.